Privacy Policy

Account and Order Data

VPNGZ does not require an email address; an account can be created with a username and password. When an account is created, VPNGZ processes the information needed to verify the username and password, authenticate the user, provide account access, and link subscriptions. An email address is not required for registration. Keep your account credentials secure.

Order records include the selected plan, order status, payment verification information, and refund records. They are used to deliver subscriptions, confirm payment, and resolve disputes. The service also processes subscription status and plan data usage to apply billing rules. Data usage does not indicate what content was accessed.

When a support ticket is submitted, VPNGZ processes the issue description and attachments provided. Only include information needed to investigate the issue, and redact sensitive details such as passwords, payment credentials, and subscription links.

What We Do Not Log

VPNGZ does not log which websites users visit, save browsing content, request bodies, or browsing history, or create a list of destinations linked to an account.

Connection logs are not retained as persistent records of user activity. Temporary states needed to establish and forward connections are used only for active communications and troubleshooting, then released when no longer needed. They are not used to create a recoverable browsing history. Account, order, and data-usage records are different from browsing logs and are handled separately under this policy.

This policy does not mean that websites visited cannot identify their own users. When you sign in to a third-party account, submit content, or accept its cookies, the relevant platform may handle information under its own rules.

Site Analytics and Local Storage

Website analytics help us understand page visits, referral sources, and button usage so we can identify page issues and improve content. Analytics are limited to interactions with this website and are not used to record other websites accessed through subscription services. Do not include account keys in page addresses or support ticket descriptions.

Cookies or browser local storage may be used to maintain login status and save language preferences and essential interface settings. Login credentials may be stored in the current browser, so sign out when you finish using a shared device.

You can use your browser settings to restrict cookies, clear this website's data, or delete local storage. After clearing it, you may need to sign in again and restore your preferences. This does not automatically delete account, order, or support ticket data stored on the server.

Third-Party Payments and Disclosure

VPNGZ supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment service or payment network, whose own rules govern verification and transaction data. VPNGZ uses order identifiers, payment results, and necessary transaction verification details to confirm order status. You do not need to provide your payment account password in a support ticket.

Payment platforms, websites, and client applications each have separate data-handling practices. VPNGZ does not sell personal information. Related information is processed and disclosed only as needed to provide the service, resolve disputes, or comply with applicable law; necessary disclosures are not expanded into records of browsing activity.

Data Retention and Deletion Requests

Account information is retained for as long as needed to provide account services. Order, refund, and dispute records are retained until verification and dispute handling are complete and any applicable legal retention requirements have ended. Support ticket and analytics data are retained only until their purposes have been fulfilled; the end of a subscription is not a reason to retain data indefinitely.

To access, correct, or delete account information, sign in to the user panel and submit a request through the support ticket portal. VPNGZ will verify account ownership and explain what can be handled. You will not be asked to provide information unrelated to your request.

Deletion may affect account access and subscription delivery. Records that must be retained by law or relate to an unresolved dispute will be restricted to the relevant purpose and deleted or anonymized when the retention basis ends. Clearing browser data does not replace this request.

Policy Updates and Questions

When this policy changes, the revised content will be published on this page and the month at the top will be updated. Significant changes to processing purposes, data scope, or user rights will be announced through the website or user panel. Where consent is required, it will be handled separately in accordance with applicable requirements.

If you have questions about this policy or specific data processing, contact us through a user panel support ticket and describe the account matter and request. See the Terms of Service for service use and refund rules.