Terms of Service

Service Content and Scope

VPNGZ provides international routes for cross-border access and subscription import services, covering 100+ countries / 180+ routes, with support for Windows / macOS / iOS / Android / Linux. Get clients, subscription details and manage orders through the user panel.

Network connectivity does not include accounts, memberships or content licenses for third-party websites. Each platform sets its own regional rules, account eligibility and fees; connecting through a route does not grant access rights. Refer to the available list in the user panel for current exit locations and route details.

Account and Subscription Rules

No email address is required; create an account with a username and password. Keep your login details and subscription link secure, and do not share them on public pages or in groups. If you discover exposed credentials or unusual activity, change your password promptly and contact support through a ticket.

There is no limit on the number of devices that can be online at the same time, but the account holder may use the service only on their own devices. Do not resell subscriptions, rent out accounts, share access credentials with others or connect a subscription to a service operated for external customers. The device limit does not change a plan's data allowance or permit connections to be offered to the public.

Billing and Refund Terms

Monthly subscriptions: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on the activation date; upgrades made mid-cycle are prorated by the remaining days. Data packages: ¥158/300GB · ¥358/1000GB · ¥658/3000GB. Data remains available until used and never expires. Payment methods: Alipay / WeChat / USDT.

You may request a full refund for any reason within 14 days of your first payment. Submit a ticket in the user panel with the relevant order and your refund request. You do not need to explain your experience with the service. Support will verify the order and payment details and update you through the ticket. Do not include your password or full subscription link in a ticket.

Before choosing a plan, review plan prices and the difference between monthly-reset subscriptions and data packages that never expire. Refund eligibility has no usage threshold; disputes raised after the period above will be handled under applicable law and the circumstances of the specific order.

Acceptable Use

Users must comply with the laws and regulations of their location and any region involved in their use of the service, and respect the terms of use and intellectual property rights of destination websites. Do not use the service for fraud, unauthorized access to another person's system, distribution of malicious software, abusive messaging, privacy violations or other unlawful activities.

Do not disrupt routes or other users through automated abuse, attacks or unauthorized probing. Users are responsible for activity under their accounts. Report security issues through a ticket, and avoid escalating the impact or disclosing other people's sensitive information publicly.

Service Availability and Limits of Responsibility

Connection quality depends on factors such as your local network, device configuration, carrier routing, maintenance and destination platform policies. VPNGZ does not guarantee uninterrupted connections, a fixed speed or continuous access to specific third-party content. If an issue occurs, check your client settings, try another available route, and then submit details of the problem.

For issues caused by third-party service outages, user device failures or circumstances beyond reasonable control, we will provide troubleshooting and handling information based on the situation. This disclaimer does not waive liabilities required by law or limit users' legal rights to seek a remedy or request a refund.

Account Termination and Changes to These Terms

If a user engages in unlawful use, reselling or sharing, attacks the service or otherwise seriously violates these terms, VPNGZ may suspend the relevant connection or terminate the account based on the impact. Necessary measures may be taken first to contain an ongoing risk. Users may submit an explanation through a ticket and request a review. Order and refund disputes will be handled under these terms and applicable law.

Updates to the service rules will be posted on this page, and the last-updated month will be revised. Important changes affecting existing subscription benefits will be announced in the user panel. Changes will not retroactively remove refund rights that have already accrued. If you have questions or do not accept an update, contact us by ticket to discuss how it applies to existing orders.