VPNGZ · Support
Submit connection, subscription, or order questions through your account dashboard. Keep the issue details and follow-up replies in one ticket for easier troubleshooting.
Tickets are best for issues that require checking your account, order, or connection. Sign in to the relevant account, open the ticket form, describe the issue, and attach any relevant information.
Email and Telegram contact details are not currently available. Please use the support ticket form in your dashboard. Keep account- and payment-related details in the ticket rather than sharing them through external channels that cannot be verified.
Already have an account? Sign in →There is no fixed response time. Please use your ticket’s actual status to gauge progress. Investigating an order or reproducing a connection issue may require additional information.
After submitting a ticket, return to your account dashboard to check for replies. Add any new error messages or test results to the original ticket to keep the troubleshooting history together.
If you have not received a reply, keep the original ticket open. Submitting the same issue again can split up the troubleshooting history.
What to prepare
Explain where the issue occurs, what happens, and what you’ve already tried. This is more helpful than simply saying “it doesn’t work.”
Include your device’s operating system, client name, selected route, and whether the issue occurs during import, connection, or when accessing a website. Copy the exact error message and describe what changes when you switch routes or local networks.
If only one website is inaccessible, include its name and describe what happens. Don’t include your full subscription URL in screenshots.
Review the setup guide →Include the plan you selected, payment method, current order status, and what appears in your dashboard after payment. If you need to attach a payment screenshot, keep the details needed to verify the order visible and redact unrelated personal information.
Payments are supported via Alipay, WeChat Pay, and USDT. Check your order status in the dashboard first, then describe any discrepancy in your ticket.
View your account overview →VPNGZ offers 14-day no-questions-asked refunds. Include your refund request and relevant order details in the ticket. Eligibility and application rules are set out in the Terms of Service.
Submit refund questions from the account used for the order so support can verify it and follow up.
Read the Terms of Service →Monthly subscription data resets each month on your activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Data add-ons do not expire and remain available until used.
When contacting support, say whether you have a monthly subscription or a data add-on, and describe the billing or data change you want clarified.
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